✅ KYC is mandatory before your first withdrawal. Complete it early to avoid delays when you're ready to cash out.
1. Why KYC Is Required
KYC (Know Your Customer) verification confirms your identity, prevents fraud and underage access, and is a mandatory step before any withdrawal on WinZone.
2. When KYC Is Needed
You can browse, register, and play free or low-stake games without completing KYC. However, KYC verification is mandatory before your first withdrawal request is processed.
3. Documents Required
• PAN Card (mandatory) • Aadhaar Card, Voter ID, or Driving License (address/identity proof) • A selfie for face-match verification (in some cases) • Bank account details or UPI ID matching your registered name
4. Verification Process
1. Upload clear, valid, unedited copies of your documents from your Profile → KYC section. 2. Our team (or automated verification partner) reviews the documents. 3. You will be notified by email/in-app notification once verified — typically within 48 hours. 4. If rejected, you'll receive a reason and can re-submit corrected documents.
5. Common Rejection Reasons
• Blurry or partially visible documents • Name mismatch between document and registered account • Expired ID documents • Document belonging to someone other than the account holder
6. Data Protection
KYC documents are stored securely with encryption and are used solely for identity verification and regulatory compliance. See our Privacy Policy for full details on how your data is handled.
7. Re-verification
WinZone may request re-verification at any time, particularly if account details change (new bank account, suspicious activity, or as part of periodic compliance review).
For more information, visit our Responsible Gaming page.