Refund Policy
Last updated: July 2026 | How deposits, contest cancellations and failed transactions are handled
⚠️ Deposits are non-refundable once credited, except in the specific cases described below (failed transactions, duplicate charges, cancelled contests).
1. General Policy
Deposits made to your WinZone wallet are generally non-refundable once credited, as they immediately become part of your account balance available for gameplay. Refunds are only issued in the specific circumstances described below.
2. Failed or Duplicate Transactions
If a payment is deducted from your bank account/UPI but not credited to your WinZone wallet due to a technical error, it will be automatically reconciled within 24–48 hours via our PayU payment gateway. If not resolved automatically, contact support@winzones.uk with your transaction ID. Duplicate charges caused by a technical glitch are refunded in full to the original payment method within 5–7 business days.
3. Contest Cancellation
If a Fantasy contest or match is cancelled, abandoned, or postponed before completion, entry fees for that specific contest are refunded to your wallet (as Bonus Balance if the original entry used Bonus Balance, or real balance if real balance was used). Refunds for cancelled contests are processed automatically, typically within a few hours of the cancellation being confirmed.
4. Wallet Balance Withdrawal (Not a Refund)
Withdrawing your real wallet balance is not a "refund" — it is a standard withdrawal, subject to KYC verification and the limits described in our Terms & Conditions. Bonus Balance is never withdrawable under any circumstance.
5. Ineligible Refund Requests
We do not issue refunds for: • Losses incurred during normal gameplay • Change of mind after a deposit • Contest entries where the match was played to completion • Violations of our Terms & Conditions resulting in account suspension
6. How to Request a Refund
Email support@winzones.uk with your registered email, transaction ID, and a description of the issue. Our team reviews and responds within 24–48 hours.
For more information, visit our Responsible Gaming page.